It started from her mistake of overlooking 2 cents in her credit card bill.
And after service interest charge and late payment fees, the amount ballooned to almost $50. Legal executive Tan Su Fen (above), 26, tried to rectify the situation multiple times by calling Diners Club.
The customer service officers on the line said they would waive the fees, but she found that nothing was resolved. The bills kept coming even after her account was terminated.
Diners Club said it was sorry for the inconvenience and would review its system to ensure it would not happen again.