I just had a very bad call centre customer service experience last week. I have ordered a mini candy floss maker with a free delivery. I have contacted Groupon for it was my first time to order something with a delivery service and that I like to know how it goes. I have spoken to a CSO named Alonzo and advised him that I do not know how to find the security code for me to check delivery status online and I have provided him with my full name. He was quite abrupt in talking and not gentle at all though he informed me how to find it and was informed that it is still under processing and that it will be delivered on Saturday (March 1, 2014) and the courier will call me first. But then no delivery or call happened. So on the 4th of March 2014, I decided to call again.. I have spoken now with a girl CSO named Yoko, she informed me that that my order has been returned to them due to no one is at home, then I told her why nobody called me first.. She said there was no phone number on their record, then I told her why your colleague Alonzo didnt asked me about this and he even told me that the courier will call me first. Yoko does not know what to say, she just said she will get
my contact number and will inform the courier company. The next day I followed up and spoken to CSO Marco which was abrupt as well and I was informed he will follow up and I will receive an sms, which I never received. The next day I called again and spoken to Marco again and he said he will ff up again and I will receive a call instead tom , I asked for the timing and he confirmed it will be after lunch. The next day again, I waited for a call since 1pm and it was around 5:45 pm already but still never receive a call. I called Groupon again.. I have spoken to Alonzo again.. And that he started again to be abrupt, rude and very unhelpful when I told him I have been waiting for a call and that I need help.. But instead of helping.. He "RUDELY" said if you want YOU Call the XDel they are the one handling your shipping.. When I asked him.. You (Groupon) are the one I had transacted with so why would I call another company.. You should help me to escalate this things and help me.. Then he repeatedly shout and rudely tell me to call XDel.. He was sooooo rude and I wonder how he passed to be a customer service. Then I gave up.. Since he keeps on treating me rudely I told him to transfer me to Xdel of which he immed transfer.. I have spoken to Mr Fare of Xdel he was so nice and gentle and he informed me that Groupon did not give them any of my contact no that is why they were not able to call me.. This got me soooo furious bec from the moment I called the Groupon Call Centre they have failed already in just a very simple matter of checking and updating my contact number.. Then I conference the call to Groupon again and spoken to CSO Mike who was actually the worst Customer Service Officer I have ever encountered.. I was at first looking for Alonzo and mentioned to him that I have spoken with him for just few mins ago only.. But he refused and said he will help me .. I told him I dont want to repeat myself again and at the same time I dont want him to be liable for any mistakes that his colleagues had done..but he refused.. Then I asked for a supervisor but he answered.. He is in a meeting.. Then ofcourse since was left with no choice again, I repeated the story to him with Mr Fare on the line as well.. Mr Fare informed them that there was no contact number updated on the record sent to them by Groupon since the moment I called them.. But this Mike refused to admit their mistake and repeatedly shouted at me and saying It was my fault because if I had given and provided my contact number right away this will not happened. I am sure even Mr Fare was surprised with the Very Rude Atitude of this CSO MIKE! All I can say now is that Groupon must take action on this matter! They might not know that the people they pay to help their business is the one RUINING their business. Those CSO's I have encountered should NEVER be in a Customer Service at all! They have failed in all aspects of serving the customers! They do not deserve to earn any cent from Groupon because of their "Very Bad Service". If any one knows the email address of the headquarters of Groupon kindly help me to forward this matter to them. So that they resolve this matter.
Yeah, her face look stuck up and arrogant!
Maybe MOM should interview employers too to ascertain if they are fit to employ domestic Helpers in the first place since there are so many unreasonable and demanding employers out there!!!!! It all goes unreported because the Helpers want to avoid the inconvenience of reporting to MOM.
My domestic helper thinks she will excel in this sport. I'm not too sure though.
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