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Scoot says 'no' to blind passenger

March 4, 2013 - 1:16am


TNP PHOTO: K%elvin Chng

He takes the MRT train to work every day without help from anyone, despite being blind.

But after Mr Thomas Chan booked an air ticket to Sydney with Scoot airlines last December, he was told at the check-in counter that he could not fly alone.

Despite a fellow passenger offering to be his chaperone, Mr Chan was not allowed to take the flight on Dec 19. The airline said the person travelling with him had to be a relative.

Scoot gave him two options: to postpone his departure date and travel with a carer, or get a refund.

Mr Chan said he could not understand Scoot’s decision as he does not require help with meals or using the toilet on the flight.

He got a refund and flew out on Singapore Airlines the next day.

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