Skip to main content

You are here

SMRT chief controller disruptions: "We were like soldiers in a war"

April 26, 2012 - 1:51am

By: 

TNP PHOTO: Kua Chee Siong

The SMRT Committee of Inquiry continued today, with staff from SMRT’s Operations Control Centre (OCC) and station managers on duty during the train disruptions of Dec 17 last year taking the stand.

OCC staff told the court that dealing with the incident was difficult due to the lack of manpower on the OCC team.

“We were like soldiers, ready to fight a war, but we couldn’t cope,” said Mr Quah Siew Chee, 52, a chief controller with SMRT. Even with help from colleagues from the next shift, there wasn't enough manpower.

On the ground, station managers tried to keep pace with the Saturday morning crowd, attempting to disperse commuters and handle their queries on alternative means of transport.

Comments

In case of Breakdown everybody busy like going to WAR because they are not trained to handle a major train breakdown? Do not blame them because they are shortage of staff to handle in each station but in such a big interchange MRT station like Douby ghaut, Raffles place and City hall they need more staff on duty. Now is the time to employ more staff and trained  when breakdown . SMRT should have employ more staff because year by year more people take MRT .  

In case of Breakdown everybody busy like going to WAR because they are not trained to handle a major train breakdown? Do not blame them because they are shortage of staff to handle  in such a big interchange MRT station like Douby ghaut, Raffles place and City hall they need more staff on duty. Now is the time to employ more staff and trained  when breakdown . SMRT should have employ more staff because year by year more people take MRT . 

 

No one was working before those incidents and that's why they didn't know that they are short of manpower!

After incident happened, everyone started to work really hard... "Pushing the fault away"

Premium Drupal Themes by Adaptivethemes