The SMRT Committee of Inquiry continued today, with staff from SMRT’s Operations Control Centre (OCC) and station managers on duty during the train disruptions of Dec 17 last year taking the stand.
OCC staff told the court that dealing with the incident was difficult due to the lack of manpower on the OCC team.
“We were like soldiers, ready to fight a war, but we couldn’t cope,” said Mr Quah Siew Chee, 52, a chief controller with SMRT. Even with help from colleagues from the next shift, there wasn't enough manpower.
On the ground, station managers tried to keep pace with the Saturday morning crowd, attempting to disperse commuters and handle their queries on alternative means of transport.