He called the Operations Control Centre (OCC) three times on Dec 15, at intervals of 10 minutes. All three calls, made before 7.30pm, went unanswered.
So said Mr Kamalludin Rabu, station manager at Orchard MRT station, to the Committee of Inquiry which is investigating last December’s train service disruptions.
Another station manager, Mr Toh Kang Tiong of Newton MRT station, called the OCC on several occasions that evening. Each time, he was told to wait for further instructions.
Speaking yesterday on the sixth day of the hearing, he said: “They’re like the master. We’re just like the slaves."