When courtesy takes a back seat

It was the hot seat that became a hot topic among Singaporeans last week.

Or more specifically, the priority seat on an SMRT train -- the root of a spat between two women last week.

An aunty asks for a train seat and a younger woman gives it up to her. But what followed was a heated exchange of words, including a string of profanities.

The incident on an East-West Line train that was heading towards Pasir Ris on Monday at about 6.30pm was captured on video by a commuter. It was posted online and went viral.

In this week's Ground Zero, Maureen Koh speaks to heartlanders in Tampines town to find out what they think about the spat, and the lack of courtesy among commuters.

She also reckons that the courtesy campaign's jingle could be put to very good use.

How?