NTUC Income replies

Mr Raj Rama wrote in The New Paper Online (2nd August 2012) that his wife’s car was involved in an accident with a van last year.  NTUC Income was the insurer of both vehicles. Mrs Rama made a third party claim against the van driver for the repairs on her car.

NTUC Income could not immediately process the claim because the van driver did not report the accident.  We had Mrs Rama’s report but needed the van driver’s report in order to establish the extent of each party’s liability.

On receiving Mrs Rama’s claim, we immediately wrote to the van driver.  We made several attempts to contact him and his company but they failed to respond.  We then notified the Traffic Police.

NTUC Income has since settled Mrs Rama’s claim under her comprehensive policy with us and preserved her No-Claims Discount. We gave Mrs Rama the benefit of a doubt because she is a long-time customer with a good track record.

- Mr Peh Chee Keong, Vice President and Head, Motor Insurance, NTUC Income.