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Threatened by Groupon Customer Officer

Submitted by patrick88 on June 15, 2012 - 2:45am

I'm a Singaporean but I was threatened by a Filipino officer at Groupon office . I went to collect a product today and was asked by the officer to show my NRIC. I told him that I did not bring it as I came from my office nearby. After all, I have bought many products before and redeemed from the merchants without any proof of NRIC.. Furthermore, the voucher does not state that we must produce our NRIC to redeem the product. The voucher just stated "This is how it works,Print voucher, Take it with you to the deal offerer. Redeem and enjoy"

Instead this is how he talked to me. He said that he will give me an exception but if I ever appeared again in front of him, he will never ever forget my face and he will make sure that I produce my NRIC the next time. I was stunned for a while and could not believe that this is how a customer officer talk. I was not even bothered if he is a Filipino, I see him as an employee of the company. I cannot believe that in my own country, I'm talked down by a foreigner in this manner. Of course, I did complaint to Groupon and they sent a standard letter of apologies.

However, it makes me wonder that not all Singaporeans give bad customer service because this is the first time I have experienced something so horrible that I begin to realize that our people indeed give better service. I sincerely hope that Groupon will deal with this employee and he needs to be trained immediately on how to handle the customers instead of using threatening words.
 

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Submitted by Linneo on June 21, 2012 - 12:12am

I totally agree. I myself have recently had bad experiences with Groupon. I purchased an item recently. But found the same item sold at half e price at a department store nearby. Worse still, I was able to examine a sample piece of the product - it was very different from the picture of the product offered in the ad. When I emailed Groupon Support for a refund or exchange, they refused. Any retail store in Singapore offers refund or exchange if the customer has not used the item and is bought recently. The Groupon Support replies with 'standard' replies and don't bother to help customers further. Also, a delivery refund which was offered to me, was not processed. Earler, when i purchased an item that was supposed to be deliverednto me, i never got it. When i called the Customer Service Hotline, i was given a lot of wrong and inaccurate information., though the store manager at Suntec did help me with a self-collection
After all these bad experiences, I have vowed never to purchase anything from Groupon ever again due to the very poor customer service. I wonder if other Groupon customers faced the same situation.

Submitted by nethess on February 27, 2013 - 11:13pm

Me, too. I feel I'm being scammed by Groupon with the kind of merchants they are having. I have purchase a voucher for hair rebonding for S$48 (supposed S$160 value) but then when I come to the merchant shop, before they even wash my hair, they are quoting me S$280 for the rebonding. Of course, I would not go for it, why would I even pay for $280 for the original price of $160. These are all ways of a scammer.  I argued with the merchant attendant and refused to pay, and he also refused to rebond my hair! What a waste of time and totally messed up my day.  The voucher is saying "valid for all hair lengths". The merchant refused to honor this.

 

When I made a complaint to Groupon, I was shocked by the way their "customer service" is treating their customer, I could imagine more of us consumers are being turned away by Groupon. The "customer service" is telling me to go to merchant again and have a proof (sms or email) that the rebonding was not done. They have wasted my time and energy going there the first time for the rebonding (which did not happen), argued there and they want me to contact them again? Groupon is saying that the voucher is Redeemed! and they could not refund without a proof that service was not rendered. This is only a small amount $48 - would you waste your time again to contact that scamming merchant to beg for an sms that they did not do the job? I don't see them doing it. I could only imagine other customers like me are having the same experience, frustrated and could not do anything, and getting no help from Groupon.. You will go down Groupon.

Submitted by Ruby Tan on June 22, 2012 - 1:28pm

 

calling groupon customers out there, if you are unfairly treated, please do not hesitate to lodge a complaint & also write to the press forum column.

We do not condone to such bad customer service.

Submitted by colourful on July 1, 2012 - 2:49am

Yeah, sometimes it happens like that. He or she may have some bad experiences with other people who may be singaporean. So, he may treat like this although you are not the one who give him bad experiences.

 

Me also foreigner student who is working part timer at 711 stores. Most of customers are polite and gentle. But a few have bad behaviors. For example, they throw money to caisher, they put their things just the front of them, they take money just front of them. (I mean we need to give money them with the fully effort.) At that time, we neglect it although we don't like it.

 

But I've known that most of people are trying to be gentle and polite. Sometimes, we also feel unhappy because of customers. At that time, we need to be careful not to be angry another customers.

 

So, if possible, you sympathize or neglect him or her whether he or she may have any stress or pre-anger before you.

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