I'm a Singaporean but I was threatened by a Filipino officer at Groupon office . I went to collect a product today and was asked by the officer to show my NRIC. I told him that I did not bring it as I came from my office nearby. After all, I have bought many products before and redeemed from the merchants without any proof of NRIC.. Furthermore, the voucher does not state that we must produce our NRIC to redeem the product. The voucher just stated "This is how it works,Print voucher, Take it with you to the deal offerer. Redeem and enjoy"
Instead this is how he talked to me. He said that he will give me an exception but if I ever appeared again in front of him, he will never ever forget my face and he will make sure that I produce my NRIC the next time. I was stunned for a while and could not believe that this is how a customer officer talk. I was not even bothered if he is a Filipino, I see him as an employee of the company. I cannot believe that in my own country, I'm talked down by a foreigner in this manner. Of course, I did complaint to Groupon and they sent a standard letter of apologies.
However, it makes me wonder that not all Singaporeans give bad customer service because this is the first time I have experienced something so horrible that I begin to realize that our people indeed give better service. I sincerely hope that Groupon will deal with this employee and he needs to be trained immediately on how to handle the customers instead of using threatening words.