3 CAUSES OF JAM
1 INSUFFICIENT ALIGHTING BERTHS
Now, there are only four berths for buses to drop passengers off, when previously there were more. Commuters say they are insufficient to cope with peak-hour traffic.
2 DECOMMISSIONED BUS STOP
Previously, this bus stop, which is near the interchange, gave commuters an alternative place to alight, especially since it was nearer to the mall and MRT station.
3 ADDITIONAL TRAFFIC LIGHT
A third traffic light to regulate buses turning into the interchange from two separate roads is causing buses to stop more often, leading to more vehicles backing up.