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CASE SAYS...

MOBILE PHONES INDUSTRY

227

Number of complaints last year, broken down into:

  • Misrepresentation: 55
  • Sales tactics: 24
  • Overcharging: 23
  • Others (defective goods, unsatisfactory services, refunds etc): 125

244

Number of complaints so far this year (January to October), broken down into:

  • Misrepresentation: 102
  • Sales tactics: 29
  • Overcharging: 14
  • Others: 99

ELECTRICAL & ELECTRONICS INDUSTRY

261

Number of complaints last year, broken down into:

  • Misrepresentation: 42
  • Sales tactics: 19
  • Overcharging: 13
  • Others: 187

235

Number of complaints so far this year (January to October), broken down into:

  • Misrepresentation: 37
  • Sales tactics: 33
  • Overcharging: 4
  • Others: 161

SOURCE: CONSUMERS ASSOCIATION OF SINGAPORE