Heart must be in right place
Attitude, not paper qualifications.
This is what Mr Douglas Foo (above), executive chairman of Sakae Holdings, looks for in his staff.
And it is Ms Gladys Lim's can-do spirit that has allowed her to rise through the ranks in the company, he said.
"With the right attitude, anything that you don't know, you can always learn," Mr Foo said.
He is a member of the steering committee for the Applied Study in Polytechnic and ITE Review, and is passionate about training his people.
The sushi restaurant has had a training department since Sakae started in 1997.
The company also has Workforce Skills Qualifications trainers to run classes at its outlets. The firm has 200 outlets internationally and is aiming for 30,000 restaurants worldwide.
"If each restaurant requires 10 staff, we will need 300,000 people. As a global brand, we value people because they are our most important asset," Mr Foo said.
He cited the example of the company sponsoring an employee with N Level qualifications to finish her diploma and part-time degree course.
He said: "We're always open and flexible in helping our colleagues to upgrade or further their studies."