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HOSPITALS MUST ADVISE

Ministry of Health (MOH) guidelines require hospitals to provide full financial counselling to patients and advise them of their rights and options before proceeding with further treatment.

After counselling, a deposit of the entire estimated bill size is required upon admission, according to the websites of several public hospitals.

For example, at the Singapore General Hospital (SGH), deposit payment is required for admission to Class A and B1 and for certain procedures in Class B2+, B2 or C due to the withdrawal limit under the Medisave regulations.

Patients who cannot pay the deposit are not denied admission to the hospital for basic health services, provided they are admitted to a Class B2+, B2 or C Ward, according to SGH's website.

Partial or waiver of deposit is accepted at the hospitals if a Letter of Guarantee from the employer or insurance company, Medisave, Hospital Identity Card, Civil Service Concession card or any other benefit card is presented upon admission.