Mediation helped reduce cullings
Like Ms Angela Ling, most of the mediators in the Cat Welfare Society (CWS) started out as volunteers.
The team has two full-time staff members, one part-time staff member, six board members and more than 35 volunteers.
The CWS, which was formed in 1998, has been working closely with the 16 town councils for the past six years.
Ms Joanne Ng, its chief executive, believes that its efforts in mediation have been crucial in reducing the number of cat cullings.
The Agri-Food and Veterinary Authority euthanised about 1,000 strays last year, a huge drop from 3,300 in 2008 and 13,000 in 2001.
Ms Ng said: "Mediation will lead to a possible solution that both sides can tolerate.
"It also educates people of the other options available. Often, the first thought is to remove the cat, which means culling or moving the cat to another location. This just makes it another person's problem."