News

Service for hearing- 
& speech-impaired SMS THIS number

People who are deaf, hard of hearing or who have trouble speaking can now call the Singapore Civil Defence Force (SCDF) for assistance using the Emergency SMS.

There are about 1,300 users registered with SCDF's partner organisations who can use the service.

They can send an SMS to SCDF in an emergency using a mobile phone.

Others using the service would receive an automated SMS telling them to call 995.

Ms Tina Hung, the deputy chief executive officer of National Council of Social Service (NCSS), said: "The new SMS helpline is an easy-to-use and convenient communication channel for deaf people and people who have speech impairment to reach SCDF in times of emergency."

HOW TO REGISTER & USE

Non-registered DHS (Deaf, Hard-of-Hearing, Speech Impairment) users should register with the Singapore Association for the Deaf (SADeaf), Touch Community Services (Silent Club) or SG Enable, an agency that provides services for disabled people.

When sending an emergency message to SCDF, DHS users should state:

1) The service required (fire engine or ambulance)

2) Address/ Incident Location (descriptions and inclusion of landmarks are encouraged)

3) Nature of emergency (e.g. fire/someone experiencing chest pains)

Messages should be sent to 70995.

The SCDF worked with the NCSS, SADeaf, Touch Community Services (Silent Club), Canossian School (for the hearing-impaired), Lighthouse School (for the hearing- and visually-impaired, and autistic children) and SG Enable to come up with the service.


SMS THIS NUMBER

70995

People who are deaf, hard of hearing or who have a speech impairment can SMS 70995 in case of emergency