SIA apologises for MH17-related social media posts
Singapore Airlines (SIA) has apologised for an "insensitive" post made shortly after the crash of Malaysia Airlines flight MH17.
When news broke that the doomed flight had been shot down, the Singapore carrier posted a statement on Facebook and Twitter which read:
SIA then tweeted three minutes later that their thoughts were with the passengers and crew of MH17 as well as their families.
The incident sparked outrage among netizens, who slammed the airline on social media.
SIA has since come out to apologise to those who felt offended by the posts while saying it had done so in response to its customers.
A comment on the original post read: "We are aware that our Facebook and Twitter update on Friday morning may have come across as insensitive to some.
"The post was in response to many requests from our customers who had asked for information about our flight routes for their upcoming flights with us.
"We recognise that the information could have been better communicated and we sincerely apologise if it had offended our customers and anyone else in the online community."
Source: Facebook, Twitter
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