Singapore

FairPrice boosts delivery service in e-platform revamp

Largest local supermarket takes on online grocers with more streamlined shopping experience

Singapore's largest supermarket retailer has taken the fight to online-only grocers such as RedMart and Amazon with the launch of its revamped e-commerce platforms and a higher delivery capacity.

FairPrice On, launched yesterday, features a streamlined shopping experience, wider range of products and more delivery slots through its website and mobile app.

There are currently more than 400,000 online account members who can enjoy free delivery for orders of $59 or more, or pick up their items from 71 click-and-collect locations with a minimum spend of $29.

The revamp comes a week after FairPrice joined up with ride-hailing firm Grab to launch the Score subscription programme, which offers rebates on supermarket purchases and discounts on Grab rides.

It pits itself against Lazada's LiveUp membership programme, which offers rebates and discounts for partners such as RedMart.

TRAINING

Deputy Prime Minister Tharman Shanmugaratnam, who was the guest of honour at the launch, said: "FairPrice's platform is a very good example of how traditional businesses can use technology to transform themselves and improve the quality of jobs in the retail industry."

FairPrice is providing its 10,000 staff with retraining to take on better jobs as technology has relieved them of the need for labour-intensive work, said Mr Tharman.

The Government is working with industry and training providers in the retail sector in support of skills development, including a job redesign programme for retail companies to be launched in the middle of this year, he added.

Other supermarket chains Cold Storage, Giant and Sheng Siong have also made efforts in recent years to integrate technology in their stores, such as rolling out QR code payment systems and self-check-out counters.

FairPrice On's general manager Elvin Too said that the aim of the rebranding and redesign of its online platforms is to serve young families better.

He added: "If customers are not satisfied with their orders for any reason, they can go to any of our 138 touchpoints (at FairPrice supermarkets) to do a refund or an exchange. This is one of the benefits we can provide that no pure-play online provider can."

Automation has a big role at FairPrice Hub in Joo Koon, which houses the supermarket chain's headquarters and distribution centre.

The distribution centre has been fitted with a new online fulfilment system, which helps to boost productivity and reduce order errors.

The automated storage and retrieval system is able to handle up to 3,000 orders a day, and is four times faster than the manual radio frequency-assisted picking system that FairPrice used in the past.

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