Secrets of the trade
l Having a strong heart is necessary because dealing with loss and death on a daily basis can be emotionally taxing. Having an outlet, like Miss Ang's choice of salsa dancing, helps.
l Grieving families can get very reactive and it is important to understand them as well as be patient with their requests.
l While travelling abroad, visit funeral parlours overseas as you could discover a practice that could be suitable for Singapore, too.