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SingPost investing in tech

KELVIN LEE, VICE-PRESIDENT, SINGAPORE POST 

We thank Ms Hannah Kogilam for her feedback ("Tap tech to improve mail delivery"; Dec 8).

As the national postal service provider, Singapore Post ( SingPost ) is committed to investing in technology as well as to improving the skills of our people.

Over the last few years, we have invested over $100 million in innovation, productivity and customer service for our postal services.

These include a more efficient mail sorting system, new-generation post offices integrated with 24/7 automated self-service lobbies, and higher-capacity three-wheeler scooters for our postmen.

With the growing need for eCommerce logistics, SingPost is also strengthening our eCommerce logistics network and connectivity in the region.

Last month, we launched our $182 million Regional eCommerce Logistics Hub that features a fully automated parcel sorting and warehousing facility that is scalable and upgradeable for the future needs of our customers.

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