New Samsung phone hits sour note with users
Some claim it randomly freezes and reboots
Some users are going mad over Samsung's new phone - and not in a good way.
Some people who bought the latest Samsung Galaxy Note7 after its launch here last week have had their new phones randomly freezing and rebooting at the opening screen.
On Aug 19, Ms Cindy Teng, 33, a product manager, spent three hours queueing for the Note7.
In the days that followed, Ms Teng's excitement grew to frustration and irritation. The phone that she bought for $1,168 would freeze as she was using it. Then it would shut down and reboot.
This would happen about once every five minutes.
Thinking that one of her apps was the problem, she performed a factory reset on the phone the day after she bought it.
But more problems cropped up. The phone would sometimes freeze as it boots up, before shutting down and rebooting.
"I was quite irritated to have this problem as the phone was just out of the box," she told The New Paper.
She is not the only customer who has experienced these problems.
More than 10 others have taken to Samsung Mobile Singapore's Facebook page to share similar grievances.
Some have also complained about Samsung's customer service staff not getting back to them as promised.
A Note7 user, who wanted to be known only as Ms Woo, experienced similar issues and contacted Samsung's customer service hotline.
She was told that Samsung could take in the phone for evaluation, but she would not know whether she would receive a replacement until after the evaluation was complete.
Ms Teng also contacted Samsung through its customer service hotline earlier this week and was told she could not perform a one-for-one exchange as there was "no stock left".
She posted her complaint on the page after her failed attempt to get a resolution from Samsung.
Earlier yesterday, Ms Teng finally received a call from Samsung's customer service personnel.
After some negotiation, it was agreed that she would have her phone replaced free of charge today.
Both Ms Woo and Ms Teng performed a software update immediately after receiving the phones.
When asked whether it knew of the cause of the issue, a Samsung spokesman said: "We are investigating the reported cases of Galaxy Note7 customers with encounters of auto-reboot on their devices.
"If customers require support on the performance of their devices and other customer service, they can contact us at 1800-SAMSUNG (726 7864)."
The Samsung spokeman did not respond to a query on whether the issue only affected Singaporeans.
The Consumers Association of Singapore (Case) has handled one case regarding the Note7 since its launch on Aug 20, said executive director Seah Seng Choon.
In that case, the consumer had received a defective Note7 that kept rebooting. Samsung agreed to a one-for-one exchange of the defective mobile phone.
However, the consumer found that there was a dent on the new mobile phone and requested a second exchange.
Mr Seah said: "Consumers who purchased defective mobile phones should ask the business to repair or replace the phones first.
"Otherwise, they can ask to keep the phones for a reduction in price or return the phones for a refund.
"Consumers who are unable to resolve their disputes with the business on their own may approach Case for further assistance."
Consumer electronics analyst Karissa Chua of Euromonitor International thinks the issues surrounding the Note7 will not have a significant impact on Samsung's overall performance.
She said: "It had its fair share of problems in the past such as with its S Pen in the Galaxy Note5, but the company worked to resolve those issues."
Masks come out as haze hits again
S'poreans take precautions as PSI readings rose into the 'very unhealthy' range yesterday after 3 hotspots were detected in central Sumatra
When Miss Emily Chew, 19, woke up yesterday morning, she smelt something bad in the air.
She immediately took out her phone to check the Pollutant Standards Index (PSI).
"I was already feeling ill and the haze made my cough worse," the undergraduate said, adding that her eyes were stinging.
Across Singapore yesterday, the 24-hour PSI and three-hour PSA readings rose steadily from 6am and hit a three-hour PSI reading of 215 at 2pm, according to the National Environment Agency (NEA)'s website.
Readings between 201 to 300 are in the "very unhealthy" range.
The PSI reading started dropping after 2pm. At 9pm the three-hour reading was 111, which is in the "unhealthy" range of 101 to 200.
The haze is likely to have been blown in by westerly winds over Singapore, said NEA yesterday in a media release.
Three hotspots were detected in central Sumatra on Thursday, with visible smoke plumes.
Dr Jason Chan, deputy clinic director for SingHealth Polyclinic - Geylang, told The New Paper that as of yesterday, there had been no significant increase in the number of patients seen at SingHealth Polyclinics due to the haze situation yet.
However, he advised the public to stay aware of the hourly PM2.5 readings and PSI level announcement from NEA website.
Dr Chan said: "People with chronic respiratory problems may find their conditions worsening.
"Patients with asthma conditions may need to increase their daily controller medication and should bring their rescue inhalers with them."
Some schools reacted quickly: CHIJ Secondary (Toa Payoh)cancelled all outdoor activities.
Kuo Chuan Presbyterian Primary School switched on additional air purifiers in classrooms. Supervised outdoor activities were kept to a minimum level, said the school's principal, Madam Teo Ching Ling.
She said that teachers would look out for pupils who are unwell or who have pre-existing medical conditions.
Madam Lee Ling Ling, 33, a senior manager who has a six-month-old child, initially had plans to head out for dinner yesterday night. But due to the haze, she and her husband had dinner at home instead.
Said Madam Lee: "We wanted to minimise the amount of time spent outdoors.
"I was worried the haze would get worse and that my daughter would develop irritation or some reaction to the haze because babies have a very sensitive respiratory system."
Meanwhile, full-time national serviceman Lee Joon Lei, 23, is taking steps to be prepared for the haze to last.
"Before everyone bulk-buys masks, I will buy some first.
"I'll probably turn on air-conditioners more often, too. Health takes precedence over electricity bills."
"People with chronic respiratory problems may find their conditions worsening."
- Dr Jason Chan, deputy clinic director for SingHealth Polyclinic - Geylang
'Keeping it in the family'
Uefa staves off threat of a breakaway league by giving four guaranteed Champions League spots for top four leagues
Zetterwall joins Sutijet at the top
United to face former striker van Persie
Barca draw 'not a nightmare' for City
City's director of football Begiristain says it's not all gloom after Guardiola handed reunion with Barca
Pep Guardiola will return to the Nou Camp, after Manchester City were paired with his old club Barcelona in an intriguing Champions League draw in Monaco yesterday morning (Singapore time).
Guardiola, a European Cup winner with Barca as a player in 1992 before twice guiding the Catalan giants to the Champions League title in 2009 and 2011, will also face Borussia Moenchengladbach for a second successive season and Scottish champions Celtic after qualifying for the group stage for a sixth straight year.
City lost to Barcelona in the last 16 of the competition in 2013-14 and 2014-15, while the English Premier League side defeated Gladbach twice in last year's group stage.
Guardiola will face his former team when City travel to the Nou Camp for their third Group C match on Oct 19, with the Spanish champions playing at the Etihad Stadium on Nov 1.
Guardiola-fuelled hype aside, it is yet another difficult draw for City, who have often found the group stage difficult to navigate.
But director of football Txiki Begiristain, also a former Barca executive, told BT Sport: "It is not a nightmare because we are in a wonderful competition. We are really happy, but it will be very tough.
"We reached the semi-finals last season and we want to go far in the Champions League again.
"It is a very difficult competition to win - for everybody - and you need luck along the way, but we are ready and always trying to improve."
Captain Vincent Kompany tweeted: "Usual type of draw for us. Better like this. Bring it on."
Elsewhere in the draw, EPL champions Leicester were drawn in a relatively straightforward Group G along with Porto, Club Brugge and Copenhagen for their maiden Champions League campaign.
The seeding system meant the Foxes avoided many of the bigger sides and they may harbour realistic hopes of reaching the knock-out rounds.
Leicester manager Claudio Ranieri will tell his players they will realise their dreams once they hear the Champions League music.
The music played before every Champions League game was written by British composer Tony Britten in 1992 and Ranieri knows the Foxes would have made it once they line up against Club Brugge in Belgium next month.
MUSIC TO HIS EARS
He said: "Yes, of course I have missed the Champions League. I love the song of the Champions League. It's amazing. All their lives they have been watching on TV, now they will play and it's a little different.
"I have good experience in the Champions League and I can give my knowledge to them. It's important they play how they are used to playing, with freedom and fight.
"Football in the Champions League is different, you have to think a little more. There are so many champions, they keep possession of the ball very well, but we will try to do our best with our spirit. It's not possible to change."
Arsenal will face Paris Saint-Germain, Basel and Bulgarian side Ludogorets in Group A, while their north London rivals Tottenham were pitted against CSKA Moscow, Bayer Leverkusen and Monaco in Group E.
The Gunners, playing in the competition for a 19th consecutive season, were satisfied with their draw.
Club secretary David Miles said: "We have good Champions League pedigree but, of course, recently we have met with Barcelona and Bayern Munich and unfortunately failed at that hurdle.
"It was nice to avoid those teams, in particular, and, on reflection, we are reasonably pleased with that draw."
Spurs, returning to the Champions League for the first time since the 2010-11 season, may also be confident of making progress. They played Monaco in the Europa League last year and won 4-1 at White Hart Lane.
With the club staging their games at Wembley, while White Hart Lane's capacity is reduced due to the building of their new home, Mauricio Pochettino is ready for his first taste of the competition as a boss.
"We are very excited because it will be my first opportunity to play Champions League football as a manager, this will be exciting for me and for the players too," he said.
"For a lot of players it is their first time playing in the Champions League. To play at Wembley is another exciting possibility. To play in front of 90,000 people will be a great moment for us, a great moment for Tottenham and our supporters too."
Holders Real Madrid were drawn with Borussia Dortmund, Sporting Lisbon and Legia Warsaw, while last year's beaten finalists Atletico Madrid were grouped with Bayern Munich, PSV Eindhoven and Rostov. - Wire Services.
- Paris Saint-Germain (France)
- Arsenal (England)
- Basel (Switzerland)
- Ludogorets Razgrad (Bulgaria)
- Benfica (Portugal)
- Napoli (Italy)
- Dynamo Kiev (Ukraine)
- Besiktas (Turkey)
- Barcelona (Spain)
- Manchester City (England)
- Borussia Moenchengladbach (Germany)
- Celtic (Scotland)
- Bayern Munich (Germany)
- Atletico Madrid (Spain)
- PSV Eindhoven (Holland)
- Rostov (Russia)
- CSKA Moscow (Russia)
- Bayer Leverkusen (Germany)
- Tottenham Hotspur (England)
- AS Monaco (France)
- Real Madrid (Spain)
- Borussia Dortmund (Germany)
- Sporting Lisbon (Portugal)
- Legia Warsaw (Poland)
- Leicester City (England)
- Porto (Portugal)
- Club Brugge (Belgium)
- FC Copenhagen (Denmark)
- Juventus (Italy)
- Sevilla (Spain)
- Lyon (France)
- Dinamo Zagreb (Croatia)
- First round of group-stage matches will be played on Sept 13-14.