AirAsia QZ8501: Grieving families return to Surabaya hotel to find luggage removed from room

Some families of passengers of AirAsia Flight QZ8501 were surprised on Wednesday when they returned to their rooms at Hotel Halogen and found their luggage outside, reported Indonesia news portal

The hotel, which is near Juanda International Airport, had reportedly removed the luggage because the rooms were booked for the new year.

The upset families scolded staff from the hotel and AirAsia, reported

"We were told by AirAsia that we could stay at the hotel until tomorrow. But when we reached, we were shocked to find our things moved out and placed by the door," one family member told

A few hours earlier, chief executive officer of AirAsia Indonesia Sunu Widiatmoko said at a news conference that it was difficult to find hotels around the crisis centre on New Year's Eve.

"The families will remain here (Juanda airport). It is difficult for us to find hotels on New Year's Eve. We will move them tomorrow."

A Halogen Hotel receptionist said the decision to remove the luggage from the rooms was approved by AirAsia, and that AirAsia staff helped to move some of the items.