Agents plan to boycott PropertyGuru

This article is more than 12 months old

They also want to form union to fight online portal's price hike for new packages

More than 1,000 property agents upset about a recent price hike by Singapore's largest property portal have banded together to lobby their interests, that includes planning a boycott of PropertyGuru.

The group, Agents United, is also looking into forming a union.

The move comes amid a wave of uncertainty in the industry, as brokers grapple with a growing do-it-yourself culture among homebuyers and consolidation among property agencies.

The number of buyers and sellers who carried out DIY resale transactions has been on the rise, though this proportion in relation to the total number of resale buyers and sellers has remained stable at around 24 per cent.

Last year, about 9,900 buyers and sellers opted for the DIY path, compared to 9,200 in 2015 and 8,500 in 2014.

Seeing the writing on the wall, agencies have also merged to pool resources. PropNex Realty and Dennis Wee Group merged in June, while OrangeTee and Edmund Tie & Company joined forces last month, sparking talk of further consolidation down the road.

"Consolidation is usually the first sign that a company is not generating enough revenue to justify its overhead costs," said real estate academic Sing Tien Foo.

"The next step is to improve agents' productivity, where you will see underperformers slowly exiting the market."

Already, the number of agents has been on a steady decline. There were 28,397 agents as of Jan 1 this year, compared to 31,783 in 2014.

But it is PropertyGuru's price hike, which kicked in last Friday, that agents said will hurt them most.

The portal, which came on the scene in 2007, is synonymous with the property hunt here, appearing on the top of web searches and boasting the largest number of listings, with about 15,000 agents using its platform.

But last week, it introduced higher fees for new packages, ranging from $880 to $9,880. Previous packages cost between $630 and $2,240.

A spokesman said the last major price revision was two years ago and that it also had a premium package at $11,200.

The number of credits agents need to re-post a listing has also doubled, which agents complain is a way to make them buy more expensive packages more frequently.

To that end, about 1,300 agents formed Agents United to figure out ways to survive the business. Key among their objectives is to prop up, another property portal, with enough listings to rival PropertyGuru. charges $388 to $588 for features such as listings, floor plans and research tools.

The group's founder, Ms Glynis Ng, said: "PropertyGuru is a monopoly, which is why it can boldly increase its fees.

"Our hope is that agents band together to create an alternative, so that an open market will peg the costs of doing agent work to a fair market price."

She added that the group is also exploring the idea of forming a union, whether on its own or with other associations.

But Associate Professor Sing pointed out that technological disruption will be the main game changer, noting that the Government is looking to automate more administrative processes and use technology to improve agents' productivity.

"In the long run, we probably need only about 20,000 agents," he said.

"Technological disruptions may pose a challenge for agents, and they may have to consider new roles in the industry."