Designers protest 'unlimited changes' for design services in GeBIZ tender


"Unlimited changes" - this specific clause in a government tender for design services troubled one creative director of a design consultancy enough that she voiced her concerns online.

Ms Kelley Cheng uploaded screenshots of a tender document, which appeared on the Government's e-procurement portal GeBIZ on her Facebook (FB) page on Monday and wrote: "As a designer, I protest. Do you? Please share this post if you are against unlimited changes."

The post went viral, getting shared more than 2,000 times just from her page alone.

The Ministry of Finance has since agreed that it is unfair to expect suppliers to comply with unlimited changes and would be reminding all government agencies to ensure their procurement specifications are "reasonable and fair".

Ms Cheng, founder and creative director of publishing and design consultancy The Press Room, clarified: "I want to emphasise that in my FB post, I'm only against one specific clause from three selected GeBIZ documents."

She told The New Paper: "I'm not against GeBIZ or any particular government agency.

Singapore

He has intimate scenes in K-version of Entourage

Oct 21, 2016

"I speak up in the hope of open communication and creatives working hand-in-hand with government agencies to create a sustainable and dynamic environment for our design industry."

She added that there are many fair and reasonable contracts on GeBIZ that every design agency can benefit from.

Many in the same industry stood by her.

Weighing in on the issue, Ms Rose Tan, chairman of public relations company Integrated Marketing Solutions Group, likened "unlimited changes" to going to a buffet and asking to dabao (Mandarin for packing) food home.

"You can't do that. Every change costs time and time is money for service companies like ours," she said.

DEVALUED

Another professional, who wanted to be known only as a senior leader in the brand industry, said it is "a sad day for Singapore's creative industry when clients choose to devalue us as specialists and reduce us to the roles of domestic support to execute according to their whims and fancy".

She added: "This is a corrosive throwback to the era where skills are regarded as commodities to be used and thrown away."

But managing director of Asia PR Werkz Cho Pei Lin said GeBIZ is an open marketplace "where you are free to bid for tenders".

She said: "If you do not agree with the specifications, then you can simply not bid for that business.".

Ms Tan said the industry practice was that clients would ask to make small changes "and it is usually after the third proof reading, the client would sign and it is good to go".

Ms Cheng, however, stressed that most clients were reasonable in their requests and that not all government agencies inserted such clauses.

She felt that in many cases, designers were willing to go the extra mile to make changes to please clients, but formally inserting such clauses is not a good practice, as she fears that some clients may seek to abuse it.

"While I didn't expect such attention on my personal post, I'm happy that it has resulted in a positive outcome where the relevant government agency has reached out to me and assured that they will look into unfair clauses in tender documents," she said.

I'm not against GeBIZ or any particular government agency. I speak up in the hope of open communication and creatives working hand-in-hand with government agencies to create a sustainable and dynamic environment for our design industry.

- Ms Kelley Cheng