More help for chartered bus operators to go digital
They will get subsidies, training and advice to help boost industry
Chartered bus operators, typically owners of small fleets of about five vehicles, will receive more help from the Government to automate their processes, accelerating a transition already sharpened by the coronavirus outbreak.
In a new thrust towards digitalisation headed by the Land Transport Authority (LTA) and Enterprise Singapore, it was announced yesterday that operators will receive financial subsidies, training and free consultancy advice to help with the change in what remains a stubbornly traditional industry.
Improvements could include having buses' whereabouts tracked on a digital map, in-built cameras that monitor drivers' behaviour, and integrated systems for online payment and route planning.
With many chartered buses used as school buses that deal with large numbers of students, real-time tracking can put parents' minds at ease, while online processes can lessen the administrative burden on chartered bus companies which still often take attendance physically and collect payment in cash, bus operators said.
Senior Minister of State for Transport and Foreign Affairs Chee Hong Tat, speaking at the launch of the digital plan for chartered bus services at the LTA office in Serangoon, noted that the sector has already received about $30 million worth of support this year.
It comprises schemes such as season parking waivers at carparks and other grants to cushion the impact of the outbreak.
But it is now a "matter of survival" that chartered bus operators take the opportunity to modernise, he said, during a time when tour buses have been quiet with no tourists, and fewer school buses are plying the roads because of the many school activities being suspended.
"The crisis has provided an added impetus for the sector to rethink its business processes, and prepare for a new operating environment," said Mr Chee.
"Many of the solutions we see today, such as shared and on-demand transport services, are made possible due to digitalisation as it allows companies to process large volumes of data efficiently.
"Adoption of digital solutions will benefit both drivers and operators," he said.
The chartered bus services sector is made up of 10,600 buses owned by 3,500 different individuals and companies.
Many of these are family operators who have operated for generations.
Some are one-man operators who multitask by taking on different duties, including driving, managing operations, administration and finance, sometimes requiring them to take calls while driving, causing potential safety issues.
An integrated digital system would help make significant savings in manpower and time, while letting them pay full attention to the road, say operators.